Let Church Members Update Their Own Contact Info | Church360° Members

Congregant Access lets church members update their own address, phone and email in Church360° Members. This walkthrough is for church administrators and pastors. Church records go stale fast: a move mentioned after service, a returned envelope. With Congregant Access, members sign in with a one-time email link (no password) and keep their own and their household's contact information current. The church office stays in charge of who has access and everything else on the record. It is live in every Church360° Members account, off until your church turns it on. A note on rollout: when the main switch is on, every eligible person can sign in. Per-person toggles only turn individuals off, one row at a time. To start with a small group, turn off everyone outside that group before you announce it. What you will learn What congregants can update, see read-only, and never see How to turn it on and read each person's eligibility How to prepare: one email per person, brief staff, announce it Chapters (verify against the final cut) 0:00 Welcome and housekeeping 4:37 Agenda and the Church360° suite 7:01 Why church records go stale 8:33 What Congregant Access is 10:14 How congregants sign in 11:11 What congregants can and cannot change 13:17 The Congregant Access settings page 14:52 Turning Congregant Access on 17:30 Access email, toggles and last sign-in 18:04 Eligible, shared and alternate emails 22:28 Congregant changes in the Event Log 23:19 What congregants see: profile and household 26:19 Preparing your church for rollout 31:12 Q&A: Church360° Unite and Congregant Access 32:47 What is coming next 35:33 Wrap-up and how to get started 37:52 Q&A: notifications when members make changes 41:03 Q&A: resetting a sign-in email 42:26 Q&A: shared email addresses 44:36 Q&A: one person updating the whole household 49:47 Q&A: why the main switch turns on everyone eligible 55:52 Close Frequently asked questions How can church members update their own contact information in Church360° Members? A People Administrator turns on Congregant Access in Settings / People / Congregant Access. Eligible members then sign in and update their name, photo, address, phones and emails, plus their household's. Do congregants need a password or a staff login? No. They enter their email address and get a one-time link that expires in 10 minutes. What can congregants see in Church360° Members? Only their own profile and household. Membership status is read-only; notes, tags, custom fields and giving stay with the office. Who is eligible for Congregant Access? Anyone with an email on their own profile that no one else in the church has, who is not archived and not turned off. Household and shared emails do not count. Can we start with a few families before opening it to the whole congregation? Not with one setting. The main switch opens access to every eligible person, so turn off everyone outside your starting group, one row at a time. Is Congregant Access an extra cost, and is it on by default? It is included with every Church360° Members subscription. It stays off until your church turns it on. What is next Giving history for congregants is planned for early 2027, ahead of tax season. Directory features are planned for a future release. Watch next Dashboard and People CSV Importer, Church360° Members October 2026 Release Webinar: https://youtu.be/jVNYIEHYy80 Up next: Renumbering Offering Envelopes, Wednesday, October 14, 2026, 10:00 a.m. CT: https://www.concordiatechnology.org/church360/members/training/webinars Help articles For the church office: Introducing Congregant Access: https://360members.zendesk.com/hc/en-us/articles/56258472126235-Introducing-Congregant-Access Administering Congregant Access: https://360members.zendesk.com/hc/en-us/articles/56348780797723-Administering-Congregant-Access What congregants can see and do: https://360members.zendesk.com/hc/en-us/articles/56348252633371-What-Congregants-Can-See-and-Do-With-Congregant-Access To share with your members: See and update my profile: https://360members.zendesk.com/hc/en-us/articles/56296878071195-How-Can-I-See-and-Update-My-Profile-in-Church360 Update my address: https://360members.zendesk.com/hc/en-us/articles/56303658313627-How-Can-I-Update-My-Address-in-Church360 Update my email or phone: https://360members.zendesk.com/hc/en-us/articles/56312832707355-How-Can-I-Update-My-Email-Addresses-or-Phone-Numbers-in-Church360 Get help or get started Current customers: email support@cts.cph.org or call 1.800.346.6120, Monday to Friday, 7:30 a.m. to 5:00 p.m. CT. New to Church360°? Start a free 30-day trial: https://www.concordiatechnology.org/church360/members/free-trial #Church360 #ChurchManagementSoftware #ChurchAdministration #LCMS #Concordia